Refund / Campaign Failure Policy

Last updated: 28 August 2026

This policy forms part of the Sponsorship Terms. It is published before you pay, deliberately.

1. If the campaign does not reach its threshold

Each campaign publishes a minimum revenue and a deadline. If the minimum is not reached by the deadline, the campaign is cancelled and every paid sponsor is refunded in full, to the original payment method. We contact each sponsor by email. Refund status is visible in your sponsor profile.

2. If your artwork is refused

If we, or the owner of the physical billboard, refuse your artwork and no compliant replacement is agreed, you are refunded in full and your territory returns to sale.

3. If your territory is lost to a timing conflict

If a payment is confirmed after your reservation has lapsed and the territory has already been sold to someone else, we never displace the earlier sponsor. You are refunded in full, automatically, and invited to choose new territory.

4. If we cancel for any other reason

If we cancel a campaign after taking payment for reasons within our control, paid sponsors are refunded in full.

5. Change of mind

Once your artwork has been approved and published on the shared billboard, the service has been performed and sponsorships are non-refundable, except where consumer law gives you a right that cannot be excluded. See section 11 of the Sponsorship Terms.

Before approval, contact us at mail@ownthead.com and we will do our best to accommodate a cancellation.

6. How refunds are made

Refunds go to the original payment method through our payment provider. Timing depends on your bank, typically five to ten working days. Every refund is recorded in an internal audit log.

7. What is not refundable

Costs you incur yourself — designing artwork, travelling to see the billboard — are yours. We refund what you paid us.